Return & Refund Policy

Refunds will only be issued under the following conditions:

All products are subject to manufacturer return policies. We accept returnable products within 30 days of receipt of the product if they are in the original packaging (including all packaging materials and accessories). The items must be suitable for resale. The customer will be refunded (less the shipping costs not included in the initial order and a 25% restocking fee) once we have received the returned item and inspected the item for damage. Items returned will be issued a refund via the same method in which the item was purchased.

Merchandise that has been installed, altered, or damaged in any way does not qualify for return or refund.

To return a product, you must request a Returned Materials Authorization (RMA) Number prior to returning the product. Products without a valid RMA number will be refused from the shipper. A Return Materials Authorization may be requested by contacting us at service@lloydnorthamerica.com or 844-986-1668. Once we issue a RMA, we must receive the product within 10 days or no refunds will be given.

Merchandise must be returned and shipped at customer’s expense.

The following types of items and orders do not qualify for returns or refund.

• Customised products, large orders (10 or more of the same item)
• Custom quotes
• Discount or clearance products, except for damaged or defective shipments.

When returning any item, please be sure to pack the product properly. We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us as what to do with the damaged product. We will hold your product for 45 days, after which the product will be destroyed.

Shipping Policy

Free shipping on all orders over $999.

We ship within the 48 contiguous United States.

We are unable to ship to P.O. Boxes or military APO/FPO addresses.

Most shipments will ship via United Parcel Service or Fed Ex.

Some larger items or orders may have to be shipped via common carrier. In this case, you will be subject to any and all freight charges from the manufacturer. You are also responsible for removing the items off the back of the truck to your home. A responsible party, over 18 years of age, must be present to accept delivery and sign for the shipment.

Contact Information

 844-986-1668

Info@lloydnorthamerica.com

215 Park Ave South, 11th Floor, Manhattan, NY 10003